Yuvo Privacy Policy & Terms and Conditions
The privacy of your information is important to Yuvo, Inc., its affiliates and subsidiaries (“Yuvo”, “us,” “our,” or “we”). Through the operation of our website, we may collect information about you. We want you to understand what information is being collected and why. We developed this privacy policy in order for you to understand how we collect, disclose, and make use of Personal Information. This privacy policy may change from time to time, so please check it often. By accessing or using this website, you agree to this privacy policy.
Personal information
“Personal Information” means information provided by you to Yuvo through this website and that may contain identifiable information such as your name, email, physical address, or other identifying information. The only personally identifiable information we collect through our website is the information you provide to us. We may use this information to send you emails regarding offers, products, and services we think may interest you, if applicable. We may also use it to conduct marketing research and to improve our products and services. When you submit Personal Information to us, you are agreeing to allow us to collect, store, use, and/or disclose your Personal Information for the purposes identified in this privacy policy, or as otherwise specified at the time of collection.
We will not share your personal data without your consent to third parties, affiliates or partners. We may disclose this information if required by law, if we believe disclosure is required to comply with legal process(es), to protect or defend our legal rights or property, or to investigate, prevent, or act regarding illegal activities, suspected fraud, or violations of obligations owed to us.
Anonymous information
When you visit our website, we collect certain information that is automatically submitted to us by your browser and does not personally identify you. This information may include information like your browser type, your IP address, the date and time you visited this website and your use of the website, including pages visited and the time spent on each page. The purpose of collecting this information is to provide you with the best possible service, to measure use of our website, and to improve its content and performance. If we share such anonymous information with third parties, it is not traceable to any particular user and will not be used to contact you.
How may Yuvo Health use or share your information?
We only use or share your information as described in this privacy policy or as required by law. Here are a few examples of how your information may be used or shared:
- To contact you, or others involved in your care: You may be asked to share contact information for yourself or others involved in your care, like a family member or an aide. Yuvo may call, text, or email to help connect you with services, understand your needs, or update you about your care. You will only be contacted if you agree and we are allowed to do so.
- For referrals for treatment, care coordination, and case management: Yuvo and Network Participants may use or share your information to get you the health and social care you need. This includes coordinating your care, managing your case, and evaluating the impact of services.
- For qualification for benefits: Your information may be used to see if you are eligible for any government or private benefits or programs.
- For payment of services: Yuvo may share your information with government agencies or other providers and organizations paying for services.
- For business operations: Yuvo may use and share your information for our business operations. Yuvo may also use your information to improve our products and investigate any complaints. Additionally, Yuvo may share your information with our service providers, such as technology, accounting, legal, and research services. Our service providers are required to keep your information safe and follow privacy laws, just like we do.
- Marketing: Yuvo will not use your information for marketing purposes unless you expressly agree to receive marketing communications.
If you have consented to receive text messages from Yuvo, you may receive messages related to the following:
- Appointment reminders
- Follow-up messages
- Care coordination services
- Service-related notifications
Your rights
You have the right to ask us to delete your information from our records. We may keep information if we are required to do so by law.
You have the right to request a copy of the information collected about you.
You have the right to request whether your information was sold or shared.
You have the right to request that we correct inaccurate personal information.
You have the right to limit the use or disclosure of your sensitive personal information as permitted by law.
These rights do not apply to information covered by HIPAA. They also do not apply to publicly available information from government records, de-identified or aggregated information, or personal information covered by other privacy laws.
Cookies
This website uses cookies. Cookies are small data files that assign you a unique identifier. The collection of this information permits us to administer our website more efficiently and to provide a more tailored and user-friendly service to you. You may set your browser to prevent cookies from being sent; if you do so, this may limit the functionality of our website.
Third-party links
Yuvo may provide links to third-party websites (“Linked Sites”). Linked Sites may use cookies or collect other information when you go to the Linked Sites. We do not control the collection or use of your information by these companies. You should contact these companies directly if you have any questions about their collection or use of information about you.
Data retention
We retain information in line with applicable laws and regulations, as long as necessary to carry out the purposes listed in this Privacy Policy, and/or as otherwise specified at the time of collection.
Security
Although no system is completely secure from unauthorized access, we maintain administrative, technical, and physical controls to reasonably safeguard your Personal Information from unauthorized access, use or disclosure. To the extent applicable to Yuvo, we maintain policies and procedures to address privacy and security in accordance with the Health Insurance Portability and Accountability Act of 1996.
Yuvo cares about and protects your private information. We follow all applicable laws and industry best practices to protect your information. You have the right to ask us to restrict access to or delete your information from our records. Your consent to share your information will last until the day you revoke your consent. We may retain your information only as required by law.
Opt-in: How we collect this information
We collect this information directly from you when you provide it to us through any of the following ways:
- Verbally, during a conversation;
- By submitting a form;
- By filling out a paper form;
or, automatically as you navigate through the site. Information collected automatically include usage details, IP addresses, and information collected through cookies.
Opt-out policy
Your consent for mobile opt-in will not be shared. If at any time you do not wish to receive offers, SMS text messages, or e-mails from us, we ask that you tell us. There will be instructions to opt-out of our mailing list on the emails or texts you receive from us. You can also read our "Do Not Call" policy in full here.
If you no longer want your information shared on the Network or if you want to request removal of your personal information, you can email help@yuvohealth.com.
SMS disclosure & terms and conditions
If you consent to receive SMS from Yuvo Health, you agree to receive messages related to the examples listed in the ‘How may Yuvo use or share your information?’ section from us. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply depending on your carrier; messaging frequency may vary. For example, you may receive up to three SMS messages per week related to your care or appointments. Visit this privacy policy to see and learn more about our privacy policy and terms and conditions. For assistance: Call us at (888) 895-2199 or email us at help@yuvohealth.com.
Where Yuvo collects phone numbers through an online form, such as the AHC survey, consent to receive SMS messages is obtained directly on that form. The form includes an optional, unchecked checkbox with the following statement: 'By checking this box, I consent to receive SMS messages from Yuvo Health related to care and appointment-related outreach at the phone number provided above. Message frequency may vary. Data rates may apply. For assistance, reply HELP. Reply STOP to opt out of receiving text messages. Please review our Privacy Policy and Terms & Conditions.' Consent is never required to use the form or receive services.
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Disclaimer
This website is for general information purposes only and the information provided in this privacy policy or found within the website should not be construed as giving business, legal, or other advice, or warranting as fail proof, the security of information provided through this website. Unless stated otherwise, information you enter into this website or provide to us is provided by you voluntarily and is entirely at your own risk for which we shall not be liable. This website is not directed at children under 13 years of age. If you are a parent or guardian and you believe we have collected information from your child in a manner not permitted by law, please contact us. Likewise, your use of any information or materials on this website is entirely at your own risk for which we shall not be liable. We do not sell personal information as it is described under the California Consumer Protection Act. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, or services on this website for any purpose. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements. This Privacy Policy and our collection, use, and disclosure of information is governed by U.S. law.
Contact
Should you have questions about this privacy policy or use of this website, please contact help@yuvohealth.com. You may also contact our hotline to report potential compliance concerns. If you would like to raise a compliance-related concern, please dial (833) 759-9494.